Introduction
At CryptoAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered crypto trading platform.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, and password
- Profile Data: Trading preferences and risk tolerance
- Payment Information: Billing details (processed securely via Stripe)
- Communication Data: Messages sent to our support team
Automatically Collected Information
- Usage Data: Pages visited, features used, and interaction patterns
- Device Information: Browser type, operating system, and IP address
- Cookies: See our Cookie Policy for details
Wallet & Trading Data
- Public Wallet Addresses: Only what you explicitly connect
- Trading Signals & Preferences: Your customized AI settings
- API Keys: Encrypted and stored securely (read-only access to exchanges)
Important: We are fully non-custodial. We never hold your private keys or crypto assets. All trades execute directly from your accounts.
How We Use Your Information
We use collected information to:
- Provide Services — Deliver AI trading signals and platform features
- Improve Performance — Enhance our ML models and user experience
- Communicate — Send updates, alerts, and support responses
- Ensure Security — Detect fraud and unauthorized access
- Comply with Legal Obligations — Meet regulatory requirements
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Cloud infrastructure (AWS), payment processing (Stripe)
- Legal Authorities: When required by law or court order
- Business Transfers: In case of merger or acquisition (with notice)
Data Security
We implement industry-leading security measures:
- Encryption: AES-256 for data at rest, TLS 1.3 in transit
- SOC 2 Type II certified infrastructure
- ISO 27001 compliant processes
- Regular Audits: Quarterly security assessments
- 2FA Enforcement: Required for all accounts
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of marketing communications
- Restrict processing in certain circumstances
To exercise these rights, contact us at privacy@cryptoai.com.
International Transfers
Your data may be processed in countries outside your jurisdiction. We ensure adequate protections through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Additional safeguards as required
Children's Privacy
CryptoAI is not intended for users under 18 years of age. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of significant changes via email or platform notification.
Contact Us
Questions about our privacy practices?
- Email: privacy@cryptoai.com
- Address: 123 Blockchain Ave, San Francisco, CA 94103
- Data Protection Officer: dpo@cryptoai.com